Going To Propose Several Ways To Do It Especially For The Call Center And Contact . Center Sector What Is Empathy And Why Is It Important To Provide Optimal Service To . Customers The Royal Academy Of Language Rae Defines Empathy With Two Meanings Feeling Of Identification . With Something Or Someone Ability To Identify With Someone And Share Their Feelings Therefore It . Is A Very Important Faculty For Companies Because If Their Employees Channel And Apply It . Correctly When Communicating With Their Users And Clients They Will Be Able To Connect With .
Them More Easily And Get To Know Them Better In band data The Workplace It Is Seen . As A Social Skill That Involves Both Cognitive And Emotional Capacities And That Allows A . Person The Worker To Be Able To Put Themselves In The Emotional Situation Of Another . Person The Client And Since Personalization Is Currently A Fundamental Strategy For Marketing There Is . Nothing Better Than Using Empathy To Understand The Tastes And Preferences Of Consumers And Thus . Be Able To Respond To Their Needs This Is The Theory But What About The .
Practice Various Studies Confirm That There Is A Direct Link Between Empathy And Commercial Success . Here Are Some Examples According To The Global Empathy Index The Most Empathetic Companies In . Its Ranking Increased Their Value More Than Twice As Much As The Least Empathetic Ones . And Also Generated A Higher Profits A Work Published By Harvard Business Review Indicates That . Emotionally Connected Customers Are More Than Twice As Valuable As Highly Satisfied Customers This Allows . To Maximize Roi And Minimize Risk The Reconnecting The Customer Experience Report By Dixa Also .