SaaS sales work in a very particular way, however, the actions and the way of working differ a little depending on the position you hold and the tasks you perform within the company. Below we will share with you a detailed list of how SaaS sales can work in WhatsApp.
a) First, we need to know where our potential customers are geographically located.
b) The second step is to rent a platform that allows us to uses of physician database efficiently manage communications via WhatsApp. We can use Callbell.
c) The third step is to start prospecting, planning the strategy and managing communication with these potential customers via WhatsApp.
d) Once the relationship with the customer via WhatsApp has started, it is necessary to follow up with the customer in order to subsequently complete the sale.
e) The fifth step is to make presentations and product demonstrations to convince the customer that our service meets their needs.
f) Finally, don’t forget to maintain active communication with your customer so that they feel comfortable with your after-sales service. This is usually done by the support team via WhatsApp.
As you can see, SaaS sales are not so simple, it is necessary to maintain clear and effective communication with your customers for everything to go well. Today, the channel most used by companies to communicate with their customers is WhatsApp. Therefore, it is necessary to maintain effective communication through this means. WhatsApp is a social network that is not designed for customer service, so you will have to use services such as Callbell to manage your communications.
Sales agents in 2022 are using more means of communication than in previous years. Email, social media, and messaging apps like WhatsApp are still dominant and at the top of the list. This is why omnichannel platform services are so important.
Typically, the SaaS sales process involves several agents, including the DRS who have the first contact with potential customers and qualify them. Then we have the sales team, the people who present the product, do the demos and finalize the sale. Finally, we have the support people, they are the ones who offer after-sales service and build customer loyalty. This is how sales will be structured in SaaS companies in 2022 and all this goes hand in hand with tools that improve communication on WhatsApp and other communication channels.