If you haven't already, you'll first need to:
1) Create an account in Callbell and integrate WhatsApp
2) Create an account in Zoho CRM .
Once that's done, you can start using Callbell's API documentation to link your WhatsApp Why You Need This Database Business account to Zoho CRM as per your needs.
One of the most common use cases for companies that want to link WhatsApp to Zoho CRM is contact management and synchronization. This is possible thanks to the section of the Callbell API documentation dedicated to contacts.
It will thus be possible, for example, to automatically synchronize the WhatsApp contacts generated in Callbell with the contacts section of Zoho CRM (and viceversa).
How to Integrate WhatsApp with Zoho CRM using Zapier – Workaround
Zapier is a service that automates operations between web applications. It works by creating " zaps ", that is, automation rules that are triggered by certain events (such as, for example, the creation of a new item in a list or the receipt of a new message).
When a zap is triggered, Zapier can perform a specific action (like creating a new contact in a CRM).
If your IT team is not handy, or you want to save your precious implementation time, you can use Callbell’s official Zapier integration to connect WhatsApp to Zoho CRM . One of the strong points of using Zapier is precisely the ease and speed of the integration. The downside, however, is the cost of Zapier.