Why is it worth paying attention to old calls?
Posted: Sun Feb 02, 2025 6:15 am
During the research conducted by the SalesAI team for a premium and economy developer, we discovered an important pattern: premium segment clients are not ready to consider options in other areas of the city, while in the more affordable segment, buyers are more flexible. This understanding helps managers more accurately build communications with different groups of clients, and the company to adapt offers and marketing strategies taking into account the specific needs of each segment.
Old customer conversation records are not just romania mobile database archived materials. They contain invaluable information that can significantly improve current sales processes. Process Mining allows you to identify which actions and remarks of managers lead to deals, and which, on the contrary, make customers refuse to cooperate. This gives businesses the opportunity not only to correct errors, but also to predict customer behavior based on existing data.
However, when implementing AI, it is important to take into account the characteristics of each generation. For zoomers, it is necessary to create opportunities for training and development so that they can use the neural network as effectively as possible. For millennials, it is important to provide clear performance metrics, showing how AI helps improve their performance. And for boomers, the emphasis is on ease of use and how the neural network frees them from routine.
Old customer conversation records are not just romania mobile database archived materials. They contain invaluable information that can significantly improve current sales processes. Process Mining allows you to identify which actions and remarks of managers lead to deals, and which, on the contrary, make customers refuse to cooperate. This gives businesses the opportunity not only to correct errors, but also to predict customer behavior based on existing data.
However, when implementing AI, it is important to take into account the characteristics of each generation. For zoomers, it is necessary to create opportunities for training and development so that they can use the neural network as effectively as possible. For millennials, it is important to provide clear performance metrics, showing how AI helps improve their performance. And for boomers, the emphasis is on ease of use and how the neural network frees them from routine.