Salesforce vs Zendesk: What are the differences?
Posted: Mon Dec 23, 2024 8:57 am
Zendesk vs Salesforce: Which Tool Should You Use for Customer Relationship Management ?
On the one hand, Zendesk has a practical and intuitive platform, capable of connecting your customers' favorite communication channels in one place. The tool also provides seamless integration with other applications and systems.
On the other hand, Salesforce has a robust platform, which often requires support agents to learn new skills and technologies to perform simple tasks through it.
But the pros and cons don't end there. In this article, you'll see:
What is Zendesk and what is it used for?
Salesforce vs Zendesk: What are the differences?
What do companies that switched from Salesforce to Zendesk say?
Which is better: Zendesk or Salesforce?
Forward!
What is Zendesk and what is it used for?
Zendesk is a help desk software company with products focused on support and sales, both designed to improve relationships between businesses and their customers.
Zendesk's complete customer service solution , also called Support, lets you provide support via messaging , live chat, social media, email, or voice through a simple, unified interface.
Zendesk also empowers customers, personalizes interactions at scale, and integrates the agent workspace so everyone gets the context they need to resolve user queries and issues quickly.
Take a look at the overview of things you can do with this Zendesk tool:
If you’re wondering “which is better: Zendesk or Salesforce?”, take a look at the table below:
ZENDESK SALESFORCE
USER EXPERIENCE Simple and nice. Tool commands are straight to the point, saving support agents time. Complicated and unintuitive. Too many commands, presented all at once, make the support agent feel overwhelmed.
COLLABORATION AMONG EMPLOYEES Yes. The unified workspace strengthens communication, organization, and accessibility to information. Find out more here . Limited . The indian business fax list workspace only allows teams to collaborate internally, excluding external teams and partners.
OMNICHANNEL Yes . It is possible to connect multiple channels in one place without having to configure anything. It is ready to use. Yes, but with a lot of effort. This is not a native feature of the Salesforce tool, which means you will have to invest a few hours of your day to integrate it properly.
What do people who switched from Salesforce to Zendesk say?
Support organizations using Salesforce often reach a crossroads where they lack the agility and responsiveness their business demands. Unable to make the changes they need in a reasonable time and within the constraints of their budget, they find they are paying a premium price, without superior results.
Here's what some companies that switched from Salesforce to Zendesk are saying:
1. First Utility
First Utility is the UK’s largest independent energy supplier, providing gas, electricity, phone and broadband to over 800,000 homes. Its team of 700 advisers work across channels including email, phone, chat and social media.
As the business grew, First Utility’s customer service platform became overly complicated. Agents needed a solution
On the one hand, Zendesk has a practical and intuitive platform, capable of connecting your customers' favorite communication channels in one place. The tool also provides seamless integration with other applications and systems.
On the other hand, Salesforce has a robust platform, which often requires support agents to learn new skills and technologies to perform simple tasks through it.
But the pros and cons don't end there. In this article, you'll see:
What is Zendesk and what is it used for?
Salesforce vs Zendesk: What are the differences?
What do companies that switched from Salesforce to Zendesk say?
Which is better: Zendesk or Salesforce?
Forward!
What is Zendesk and what is it used for?
Zendesk is a help desk software company with products focused on support and sales, both designed to improve relationships between businesses and their customers.
Zendesk's complete customer service solution , also called Support, lets you provide support via messaging , live chat, social media, email, or voice through a simple, unified interface.
Zendesk also empowers customers, personalizes interactions at scale, and integrates the agent workspace so everyone gets the context they need to resolve user queries and issues quickly.
Take a look at the overview of things you can do with this Zendesk tool:
If you’re wondering “which is better: Zendesk or Salesforce?”, take a look at the table below:
ZENDESK SALESFORCE
USER EXPERIENCE Simple and nice. Tool commands are straight to the point, saving support agents time. Complicated and unintuitive. Too many commands, presented all at once, make the support agent feel overwhelmed.
COLLABORATION AMONG EMPLOYEES Yes. The unified workspace strengthens communication, organization, and accessibility to information. Find out more here . Limited . The indian business fax list workspace only allows teams to collaborate internally, excluding external teams and partners.
OMNICHANNEL Yes . It is possible to connect multiple channels in one place without having to configure anything. It is ready to use. Yes, but with a lot of effort. This is not a native feature of the Salesforce tool, which means you will have to invest a few hours of your day to integrate it properly.
What do people who switched from Salesforce to Zendesk say?
Support organizations using Salesforce often reach a crossroads where they lack the agility and responsiveness their business demands. Unable to make the changes they need in a reasonable time and within the constraints of their budget, they find they are paying a premium price, without superior results.
Here's what some companies that switched from Salesforce to Zendesk are saying:
1. First Utility
First Utility is the UK’s largest independent energy supplier, providing gas, electricity, phone and broadband to over 800,000 homes. Its team of 700 advisers work across channels including email, phone, chat and social media.
As the business grew, First Utility’s customer service platform became overly complicated. Agents needed a solution