Tracking the status of employees in the Virtual PBX

[ashammi228]

Content
New functionality
Now you can track the workload of your sales department employees, manage the efficiency of their current work, and regulate the allowed activities in terms of receiving/making calls. For amoCRM users who have integrated with CoMagic, working with employee statuses in the virtual PBX has become even more convenient.

New functionality
Each employee can be assigned permissions and statuses (available/unavailable, break, etc.) to restrict receiving or making calls;
the moratorium on receiving incoming calls via the "Forwarding" operation has changed. Now it is controlled via the "Do Not Disturb" status, i.e. it can be removed manually and not wait for the telegram directory Employee to be automatically unblocked;
the minimum moratorium value has been changed to 1 minute;
The "Call Status" control has been removed. Now, to create an Employee without numbers, you need to completely disable "All Permissions" for calls;
if an employee is prohibited from making outgoing calls, when calling he will hear an audio message with the reason for the prohibition;
for amoCRM users, the incoming call card is displayed to employees only in the “Available” and “Unknown” statuses;
after adding employee statuses, the first time you enter the amoCRM widget, the status will be set to “Available”;
when closing tabs with the CoMagic widget or exiting amoCRM, the employee will remain in the previously set status;
You can manage statuses from amoCRM independently of using the CoMagic widget to make calls.