WhatsApp Business: This is arguably the most powerful tool (Article 324). Set up a business profile, use quick replies for common questions, and leverage labels to organize customer chats. Businesses can share product photos, send payment requests (via mobile banking integration), and provide real-time updates on orders or services.
Facebook Messenger: For businesses with an active overseas data Facebook Page (Article 188), Messenger provides a direct channel for customer inquiries, appointment bookings, and feedback. Utilize automated responses for initial queries.
Direct Messaging (DM) on Instagram/TikTok: For businesses active on these visual platforms, DMs offer another avenue for customer engagement, especially for product-related questions or styling advice (Article 314).
SMS for Alerts & Updates: While not interactive for detailed support, SMS (Article 277) is excellent for sending automated alerts like order confirmations, delivery notifications, or service completion updates.
Website Live Chat: For businesses with a dedicated website, live chat (if feasible) offers immediate, real-time support directly on their platform.
By actively adopting and personalizing these digital communication channels, businesses in Sherpur can significantly elevate their customer support, leading to higher satisfaction and stronger community ties.